So I recently purchased a Compaq Presario V5000 laptop. Its a nice machine but the keyboard is rather poor and has been having keys pop out of position.
In order to rectify this problem I have been in contact with HP's Customer Support both in the US and in Canada. It appeared as if there was a solution last week when I was told by the Internet support staff that they would be sending me a new keyboard to replace the existing one. This was a bit of a relief as I wasn't looking forward to their other option; sending the machine across the country to a service centre to get them to replace it.
It appears that since I didn't spend $300-400 more for a "business" model laptop that there is no local person or company that HP trusts enough to send a keyboard to and therefore since I bought a consumer model their preferred option to replace or service the machine is to send it to Toronto.
Since this is a work machine you can imagine how reticent I was to do this since it would mean that I would be unable to work on the laptop for at least a week.
So imagine my joy this morning to receive a call from HP Canada telling me that they can't send me the keyboard. And that despite what I was told previously they will need me to ship the machine to Toronto for service.
And imagine my further joy when it appears that no-one at HP cares that this is a total and utter inconvenience and not really an option for me.
And to make my morning even better I was then told by a manager there that I wouldn't have had this problem if I had bought a "business" class machine.
Well its nice to know that now.
So some suggestions for buying a PC laptop.
1) Don't. Buy a MacBook and dual boot into Windows with
Boot Camp.
2) If you do want a PC laptop then make sure you buy a business model if this is for work and also make sure that there is a local service rep or service department
3) Don't buy from Future Shop, Best Buy etc as these will all be consumer model machines and you will be SOL if they need repair
4)
Don't buy HP or Compaq. They don't seem to give a shit about making you happy as a consumer and they don't seem to even know what their own company policies are